Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind returns
In addition to your rights under the Australian Consumer Law, we accept change-of-mind returns within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging. Change-of-mind returns are at the customer’s cost for return postage, and we recommend using a trackable shipping method.
The following are not eligible for change-of-mind return: items marked as final sale or clearance, and gift cards.
Faulty or damaged items
If an item arrives faulty, damaged, or not as described, please contact us as soon as possible with your order number and photos of the issue. Depending on the situation, we will arrange a repair, replacement, or refund in line with your rights under the Australian Consumer Law, and we will cover the cost of return postage for faulty items.
How to start a return
Email us at ozboomerangs@gmail.com with your order number and the reason for your return. We’ll confirm the next steps and where to send the item back.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds are processed back to your original payment method (PayPal or Stripe) within a few business days. Depending on your bank or card provider, it may take a little longer for the refund to appear in your account.
Contact us
If you have any questions about a return, exchange or refund, contact us at ozboomerangs@gmail.com or 0451 260 337.